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Level 1 Help Desk Support Analyst

 

We are looking for an immediate candidate who is talented and passionate to join our help desk team as a Level 1 Help Desk Support Analyst. 


Position Summary
The Level 1 Help Desk Support Analyst will provide customer service and support the end users with any technical issues. You will be helping these users access and use our service and must be comfortable working with a variety of operating systems, software applications, and network technologies.

Responsibilities Include:
- Identify, resolve and/or escalate issues as appropriate
- Identify and replicate problems and suggest viable solutions 
- Resolve support calls, tickets, and emails in an efficient and professional manner
- Accurately record support incidents and resolutions with Zendesk ticketing system
- Basic understanding of Mac, Windows Client and Server operating systems
- Working knowledge of Microsoft Office (Excel, Word, Powerpoint, Outlook)
- Basic Knowledge of using a VOIP system

Qualifications Include: 
- Excellent verbal and written communication skills
- Have a passion for problem solving
- Positive attitude and eager to learn
- Able to work in a fast pace environment
- Able to juggle between calls and tickets
- Be very comfortable learning, using, and explaining the services
- Be very organized and have an attention to detail
- Experience with Mac and Windows OS (XP, Vista, 7, 8, and 10)
- Experience with QuickBooks is a plus
- Experience with AD and Citrix are a plus
- A+ and Network+ Certs are a plus

*We offer a whole slew of great perks for our employees:

  • Full Medical, dental & vision insurance
  • Flexible Vacation
  • Flexible Hours
  • Dog Friendly
  • 401(k)
  • Technical training and certifications.

Compensation: $30k-40k DOE

 

 

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